Strategic Scorecard
"Resource Engine"Tool Kit
will power your Access to Justice agenda.

Contact us for further information about how you can put this tool to work in your program.

The Strategic Scorecard is a package of affordable tools that help civil justice program managers translate their mission of "Justice for All" into concrete outcomes that can be defined, measured and achieved.

Every program has assets and strengths that give it the potential to increase access to justice, improve quality and attract more support than it is getting now.

And every program faces challenges which, if they could be overcome, provide keys to becoming even more powerful as a force for meeting the legal needs of disadvantaged and low income people in the community.

Leveraging strengths and addressing critical challenges with powerful "best practice" solutions are what the "Strategic Scorecard" self assessment package is all about.


1. An assessment of your key assets...
The Strategic Scorecard delivers an objective inventory of your strengths, providing you with:

  • A powerful story to tell to potential funders, supporters and partners, for attracting more money, more volunteers, more community support.
  • Good stories for marketing the program: in news releases, newsletters and your annual report.
  • A platform for future expansion and growth: an inventory of program assets that can be replicated and grown going forward.
  • Enhanced pro bono and staff recruitment: concrete examples showcasing your program as a place where exciting things are happening.
  • Staff and board motivation and morale: a celebration of success; an acknowledgment of areas where your program is performing as a model of quality and high performance.

2. A road map for addressing challenges...
The Strategic Scorecard provides a constructive diagnosis of your opportunities for program development:

  • Key issues highlighted: "bottleneck" problems - the overcoming of which would provide immediate gains in access, outcomes and effectiveness.
  • Expert advice and constructive solutions - suggestions for obtaining replicable "best-practice" models enabling you to serve more people with better success and less stress using the same resources.
  • Peer consultants identified - contacts with leaders who have solved similar issues in their own communities and can serve as mentors to help you implement models that work.

The Strategic Scorecard Service Package delivers four products to you...and offers some additional follow-up services as options.

1. A Strategic Analysis by our experts using your data, supplemented by interviews with you and your staff as needed and informed by our unique, proprietary data base of national program benchmarks and best-practice models.

2. A Strategic Scorecard report presenting opportunities for expanding resources, increasing access and improving quality that have been surfaced by our Strategic Analysis, as well as highlighting your program's "areas of excellence" that should be emphasized in your marketing message to funders and potential partners.

3. A briefing package that program managers can use externally with funding agencies and community partners, and internally with staff and board members, to launch conversations about how to achieve breakthroughs across the three domains of Full Access — service delivery innovation, resource development and leadership.

4. Training and expertise-sharing. Registration fee waiver for our periodic "Full Access Peer Group" workshops in Traverse City and/or coordinated with major events such as the ABA/NLADA Equal Justice Conference, at no additional cost.

We also can provide additional support as a follow-up:

5. Peer Review site visit (optional) — focusing on issues and opportunities identified by the Desk Review. The Peer Reviewers are program managers whose own programs stand as benchmark models in the specific areas you choose as the focus for the site visit.

6. Follow-up coaching (optional) — providing ongoing assistance and support to program leaders in implementing the results of the assessment, including strategic planning, outcomes measurement, executive development for members of your management team, and other support you may require to maximize impact and outcomes for the community you serve.

Uses for the Strategic Scorecard Tool Kit:

  • Strategic marketing and financial planning
  • Program improvement
  • Strategic planning
  • Foundation for program reconfiguration planning
  • Preparation for evaluation by funding agency
  • Staff and leadership development
  • Problem solving on specific issues identified by program leaders

Cost: $3,500-$6,000 for products 1, 2, 3 and 4 outlined above - data collection and analysis, desk review, report, briefing for program leaders and workshop registration. (Cost depends on availability of data from your existing materials. We will be happy to provide cost estimates on request, including optional services you might choose such as on-site work or follow-up coaching.)

State Funders: Contact us for details regarding our program assessment services.

Training: Click here for details about our Program Assessment workshops.

The Strategic Scorecard
Tool Kit is...

  • A diagnostic you can apply as a leader to leverage more impact from existing resources
  • A source of feedback - objective, constructive, reliable - documenting your program's strengths, assets and achievements as well as areas where there are opportunities for growth through program improvement.
  • Expert advice about how your existing assets can be deployed more effectively for greater impact on clients and the community;
  • Actionable information on "best practice" solutions and replicable models already at work in civil justice programs across the country for addressing the key issues blocking your path to greater impact.
  • A great way to launch strategic marketing - the "OurStory" Strategic Marketing Package can be produced using the information coming out of the Resource Engine analysis - contact us for details about the OurStory package.


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