Outcomes Measurement and Program Assessment
October 27and 28, 1-1/2 Days

Legal services program assessment is evolving from a provider's perspective ("what kinds of services are we providing, how many cases are we closing") to a customer's perspective - "what kinds of outcomes are our clients getting as a result of the services we're providing?" Outcomes-based program assessment is a strategic tool that can produce dramatic benefits in terms of more capacity, better service quality and more resources achieved through results-based marketing of the legal services story. Click here for more details.